Operations Manager & AI Systems Builder
I run operations and build the systems behind them: internal tools, AI agents, websites and SOPs.
Most operations people inherit a process and keep it alive. Most developers build a tool and hand it over. I sit in the overlap: close enough to the work to know what actually breaks, and technical enough to fix it properly.
DCSE Associates · Website & brand
A ground-up redesign for a structural engineering firm: an engineering-drawing design language, a Three.js logo that assembles on scroll, and project photography given one art direction.
The Camp & Guerin Glass Architects · Owner dashboards
Owner dashboards for a gym franchise and an architecture firm: any period, views by role, a program calendar, and AI officers that answer from the same numbers.
ARC IP Law · Custom CRM
A custom CRM for an IP law firm that keeps each relationship's context on the contact and emails the owner a cited brief on the morning a follow-up is due.
Lively & ARC IP Law · AI systems
Six agents across two organisations. At Lively, a strategy, execution and systems team with written routing rules and a shared client memory. At ARC, research agents for due diligence and partner research.
Owning the day-to-day so leadership doesn't have to: calendars, inbox triage, client coordination, vendors, and the follow-up that keeps work moving.
When the spreadsheet stops coping, I build what replaces it. Authenticated, deployed, and simple enough to adopt without a training session.
Agents with written boundaries, and reusable workflows for triage, drafting, research and reporting. Applied where it removes real work.
6
agents designed and built for two organisations
Marketing sites built like products: structure, copy and motion that earn trust before the first call, handed over with content the team can edit.
Turning what one person knows into something the whole team can run. Written down, sequenced and owned.
17
steps in one documented intake chain
Editorial programmes that hold their cadence, landing pages that convert, and the collateral a campaign needs before it can run.
24
articles published in eight months
Lively
AI Developer
ARC IP Law, PC
Client Coordinator & Executive Assistant
Par Corp
Construction Manager
Grace Built Inc
Construction Project Coordinator
Amazon Operations Services
Customer Service L3
Digital Forensics Corp
Assistant Manager
Build with
Operate in
“He is incredibly detail oriented, and his ability to keep Buildertrend organized is unmatched. He takes the time to learn anything needed, no matter how complex.”
“Rafael could be trusted to handle responsibilities independently while maintaining accuracy and professionalism.”
“Rafael was highly organized and dependable in managing multiple construction projects across Los Angeles.”
